Reference

Understand Your Rights on m200d

Our legal terms set out how your account, your data, and your wallet activity are handled on m200d. Access to our platform depends on local law and is available only where eligible under your region's regulations.

Account TermsPrivacy PolicyDANA · OVO · GoPay CoverageJurisdiction NoticeData Retention
m200d Understand Your Rights on m200d
CONTACT LEGAL TEAM

Reach Us for Legal and Policy Questions

If you have a question about how your data is used, want to request account information, or need to flag a policy concern, our Indonesia support team handles these directly. We aim to respond to legal and data requests within a reasonable timeframe — reach out through any of the channels below and reference your account ID so we can locate your records quickly.

Live Chat Open the chat widget from your account dashboard. Available around the clock for account and policy queries.
Email Support Send your legal or data request to our support address. Include your registered account ID for faster handling.
Account Help Centre Browse the OTP Login Guide and account verification steps in our help section before raising a formal request.
DATA AND SECURITY

How We Protect Your Account and Data

Account security on m200d runs through verified login flows — including OTP confirmation tied to your registered mobile number — so access to your account requires a step only you can complete. We store your data on encrypted infrastructure and do not retain payment credentials like your DANA PIN or OVO passcode; those stay inside your e-wallet app. You can request a copy of the personal data we hold, ask us to correct inaccurate records, or close your account through our support team. Cookie data collected during your session is used only for session continuity and fraud detection, not for third-party advertising.

OTP Login Security

Every account login uses OTP verification sent to your registered number. No one can access your account without completing that step.

Data Access Rights

You can request a copy of your account data or ask us to correct it at any time by contacting our support team with your account ID.

Cookie Policy

Session cookies keep your lobby state intact across pages. We do not use cookies to serve third-party ads or share browsing data externally.

Wallet Data Handling

We record transaction references for DANA, OVO, and GoPay activity but never store your e-wallet PIN or authentication credentials.

Common Questions About Our Legal Terms

Below are the questions we hear most often about account rights, data handling, and how our legal terms work in practice for Indonesia accounts.

We share data only where needed to process your DANA, OVO, or GoPay transactions or where required by applicable law. We do not sell your data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your account ID. We will locate your records and provide a summary within a reasonable timeframe under applicable regulations.

Yes. Submit a closure request through our support channel. We retain transaction records for the period required by regulation, then remove personal identifiers from our active systems.

Access depends on local law and is available only where eligible under your region's regulations. We do not make availability claims beyond what local law permits.

Transaction references linked to your account are retained for the legally required period. You can request a summary before closing so you have your own records.

We notify you via the contact method registered on your account before any material change takes effect. Continued use after that notice means you accept the updated terms.